FAQ
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Application Related:
We have a walkthrough on the application page. We do not need SSN for verification purpose. We will need your ID for the legal name and offer letter (for new hires) or paystub (for existing employee) for income verification.
After signing your lease, you’ll receive confirmation of your move-in date and next steps, including utility setup and neighborhood information to help you settle in.
Yes, you’ll receive profiles of your roommates after lease confirmation to help you connect before moving in.
The lease includes rental amount, lease duration, security deposit, maintenance terms, and your rights and responsibilities as a tenant.
Rent is based on location, property size, amenities, and current market trends to ensure competitive pricing.
For non-urgent inquiries, please email us. For urgent matters, feel free to call directly.
Yes, a small application fee may apply to cover processing and background checks.
Your first payment, including the first month's rent and security deposit, is due before your move-in date, along with a payment schedule for future dues.
Move-In Related:
Payment & Expense Related:
We’ve provided the majority of stuff you need to share with and furnishing. A mattress protector is required (most of them are queen size; some full and some king. Please refer to the room information or contact landlord for detail information) other than mattress protector, bring your own sheets and bedding, clothes; personal hygiene stuff and etc.
You will receive detailed directions and a map to the house via email before your move-in date. If needed, we can also provide recommendations for local transportation options.
You can order bedding online through various retailers or local stores. We can provide you with recommendations for nearby stores or websites that deliver to your new address.
Yes, tenants are generally responsible for utilities such as electricity, water, and internet. Specific arrangements will be outlined in your lease.
The deposit is due upon signing the lease. International tenants can send deposits via bank transfer or online payment services that facilitate international transactions. We can assist you with the process.
The deposit is due upon signing the lease. International tenants can send deposits via bank transfer or online payment services that facilitate international transactions. We can assist you with the process.
Move-Out Related:
Transportation & RideShare:
In what condition do I leave the room, bathroom and common area when I move out?
Each tenant is responsible for their own cleaning and any shared tasks must be discussed and agreed upon by all roommates. We recommend setting a cleaning schedule to ensure shared spaces are maintained.
We can provide information on public transportation options, biking routes, and other local commuting methods to help you get to work efficiently.
Parking availability varies by property. Some homes offer free parking, while others may have designated paid spots. Details will be provided in your lease.
Yes, we can provide information on Tesla shuttle services available in your area, including schedules and routes.
Carpooling options may be available among your housemates. If you don’t have a car, we recommend using public transportation or rideshare services, and we can help you find local options.
Move-Out Related:
Please restore the area to its original condition when you moved in.